KPN Optimizes Multi-National Corporate Customer Management With a Comarch SolutionBy Comarch Sa, PRNE
Tuesday, September 14, 2010
Comarch Delivers a Comprehensive set of BSS Modules to Help KPN Lower Operational Costs, Improve Customer Satisfaction and Launch New Services Faster
KRAKOW, Poland, September 15, 2010 - KPN discovered a market opportunity for managed mobile
services and began delivering mobile communications to European multinational
companies. Resultantly, end customers benefited from the significant
reduction in overall costs of mobile communications within the company.
Instead of having many providers from various nations, they were provided
with one contract, a unified service in every country, as well as advanced
self-service and mobile telephony cost reporting functionalities.
"The reason KPN decided to cooperate with Comarch was due to
the competitive advantages offered by the proposed solution. The components
of KPN's previous BSS system required vast amounts of manual work being
carried out by its users. The time needed to introduce improvements was too
extensive. Maintenance costs were high and still rising. Finally, a decision
was made to purchase a new, integrated solution, and Comarch matched our
requirements perfectly. Further more Comarch proofed to be very willing in
meeting our requirements", states Cees Versteeg, Director IT and Operations,
KPN Managed Mobile Solutions.
The competitive advantages of the solution that influenced
KPN's decision included an effective relationship between quality and price.
The delivered solution was extremely well integrated, and was the most
flexible and comprehensive out of all the solutions that were short listed.
The self-service and portfolio management functionalities were also
positively evaluated. Important factors influencing KPN's decision was the
proximity of one of Comarch's offices (in Belgium and Poland) and the
possibility to outsource all aspects associated with maintaining and managing
applications to the Comarch Data Center.
"With the Comarch solution, KPN will lower operational costs
in the long-term and improve customer satisfaction thanks to error prevention
and customer self care functionalities. Additionally, the solution is
expected to lead to reducing time-to-market for new portfolio features",
explains Pawel Lamik, CRM & Self Care Product Manager, Comarch SA.
Comarch is a leading supplier of business-driven software
solutions and services for telecommunications service providers, including
convergent billing, interconnect/wholesale billing, CRM and self care, as
well as inventory, network planning, in addition to network and service
More information is available at:
Comarch Telecommunications Press Office
Katarzyna Gajewska | Tel: +48-12-646-15-04 | Gsm: +48-691-464-119 |
Fax: +48-12-646-12-00 | E-mail: Katarzyna.Gajewska@Comarch.com
Katarzyna Gajewska | Tel: +48-12-646-15-04 | Gsm: +48-691-464-119 | Fax: +48-12-646-12-00 | E-mail: Katarzyna.Gajewska at Comarch.com
Tags: Comarch Sa, Krakow, Poland, September 15