Mashable Award for Eurail and InterRail Customer Support on Facebook

Sunday, January 9, 2011

European Rail Pass Company Offers Best Social Media Customer Service

LAS VEGAS and UTRECHT, The Netherlands, January 10, 2011 - Eurail.Com, the online sales channel for European rail passes, has won
the Mashable Award for Best Social Media Customer Service. At the Mashable
Awards Gala in Las Vegas the customer support on social media like Facebook
and Twitter was rewarded with a Mashable Award, the 'Internet Oscar' for the
best the web has to offer.

For more than fifty years the Eurail Pass has been the best way for
overseas visitors to explore European countries by train. Eurail.Com started
selling them online seven years ago and soon added the InterRail Pass for
European travelers via Three years ago the company started
its social media involvement to interact with its customers.

Today over 50,000 travel fans joined Eurail.Com's social media presence
on Facebook and Twitter. A dedicated team of travel professionals answers
questions within a few hours in several languages.Eurail.Com Managing
Director Paulien Pierik: "Facebook is a great platform to bring together
travelers from all over the globe. It works even faster, more effective and
much more personal than e-mail support. Our Eurail and InterRail Passes offer
so many travel options that assistance in planning is often welcomed.
Communities like Facebook and Twitter make sure travel knowledge and
experiences can be shared." Sales Director Jeroen de Bruin adds: "Eurail.Com
strives to make the difference by offering excellent service. The use of
social media allows us to better understand our customers and offer better
products." is the top source for news in social and digital media,
technology and web culture. Voters nominated five finalists and chose
Eurail.Com as this year's winner. "Eurail.Com is lucky to
have extremely dedicated service representatives. Our followers receive a
personal reply, not a script. They talk to an actual human being who can give
them anecdotes and tips from their own rail travel experiences," Social Media
Manager Chantal Sukel of Eurail.Com says. "Social media makes our service
better, and winning this prestigious Award motivates us to further enhance
our service."

More information:,,,, or

Note for the press:

About Eurail.Com

Eurail.Com BV is a private company that is owned by 30 European Railway
companies and Shipping lines. The Eurail and InterRail trademarks are managed
by the Eurail Group GIE. Through our websites, we sell train passes worldwide
and offer the planet's best information about Eurail and InterRail train

About Mashable Awards

The Mashable Awards celebrate the major innovations and achievements in
the new media world. Mashable readers cast almost a million votes in 25
categories. As social media usage for customer service becomes more
mainstream among businesses the 'Best Social Media Customer Service' category
was added to this year's awards.

For further information, please contact Social Media Manager Chantal
Sukel of Eurail.Com, Tel: +31-(0)30-7516507 or e-mail:
chantal.sukel at

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