Voluntary Product Recall for Kinnerton Ben 10 Alien Hero Projector Torches
By Prne, Gaea News NetworkThursday, July 16, 2009
LONDON - Kinnerton Confectionery (Company) Ltd is issuing a precautionary recall of Ben 10 Alien Hero Projector Torches sold as part of a Ben 10 Easter Egg Pack between February and April 2009
Product details: Best Before Date of March 2010 and Bar Code 501077517448
The issue relates to a fault in some of the novelty torches only. The chocolate Easter egg remains perfectly safe to eat and no other Ben 10 or Kinnerton products are affected. Kinnerton is taking this precautionary step on a voluntary basis due to a small number of cases where the torch has become unusually overheated causing the plastic handle to melt at the bottom of the torch.
Although the risk to health is extremely low, consumer safety and satisfaction are of utmost importance to Kinnerton and as such have decided to notify customers and issue a product recall.
Any consumers who have purchased this product are advised to stop using the torch immediately.
For a full refund, including postage and packing, consumers are invited to return the torch to:
Kinnerton Torch Recall Kinnerton Confectionery (Co) Ltd. Oxborough Lane Fakenham Norfolk NR21 8AF
Customers wanting more information should contact the Customer Care Line on 0845-873573.
This dedicated line will be open on Saturday 18th July between 09.00 and 16.00 and thereafter Monday to Friday from 09.00 to 16.00 daily. Alternatively consumers can contact the Company by email at a.stebund@kinnerton.com or via the website www.kinnerton.com
We would like to apologise for any inconvenience this precautionary product recall may cause our consumers. We wish to reassure them of our continued commitment to the highest standards of safety and quality. We are fully committed to taking every possible measure to ensure that such problem does not arise again in the future.
Source: Kinnerton Confectionery (Company) Ltd
For further information contact: Richard Reilly, Managing Director Kinnerton Confectionery +44-(0)7775-996839
Tags: Kinnerton Confectionery (Company) Ltd, London, United Kingdom