Scottish Water Gets Crystal Clear View of Fleet With Masternaut

By Masternaut Uk, PRNE
Tuesday, February 8, 2011

LEEDS, England, February 9, 2011 - Scottish Water has selected Masternaut satellite vehicle tracking to
improve fleet utilisation of 1400 service vehicles, which is improving
customer service while reducing running costs. Because the system provides
accurate information, Scottish Water is also able to ensure compliance to
road safety legislation. In addition, the company's 110 scientific vehicles
are equipped with Masternaut's unique real-time temperature monitoring
system, Mastercold.

"Masternaut is a comprehensive fleet management solution that provides a
clear view of the fleet in a real time environment. It gives a detailed
profile of vehicle activity and it will help with our business decisions
going forward. We can see whether we are making full use of our fleet assets
and it helps our teams to plan activities," says John Tripp, Supply Chain
Manager, Scottish Water.

"The system gives us accurate data on mileage, fuel usage and emissions,
which is important to managing and reducing the impact of the fleet on the
environment. Our team leaders use the system to manage their vehicles on a
daily basis, allowing them to act quickly and re enforce compliance and
safety messages when necessary," he says.

The vehicle tracking system also helps Scottish Water to respond to
emergencies, pinpointing the nearest and most appropriate operator to
deal with the incident. This could be at any time of the day or night and to
provide added lone worker security, vehicles are fitted with panic buttons
that send alerts via the tracking system to the control centres. It also
allows the internal stakeholders to keep track of emergency planning vehicles
as they travel to incidents, allowing them to provide accurate ETA's to those
already on site.

Our business partners have access to the system to help them plan and
organise the work they do for us. For vehicle maintenance, this is an
effective tool that not only ensures that vehicles are serviced on schedule
but also saves on vehicle maintenance costs," adds John Tripp.

Scottish Water has around 5 million customers in 2.4 million households.
It is important that it maintains optimum water quality levels. The company
performs around 1000 tests each day on samples taken from water treatment
works, service reservoirs and customer taps. Samples are taken from the
various sites to the laboratories under strict temperature control in
refrigerated vehicles. The Masternaut system records that onboard
temperatures are within tolerance and provides alerts for unacceptable

"Scottish Water is one of a large number of utility companies that have
chosen Masternaut, which includes Scottish Power, National Grid and UK Power
Networks formerly EDF. Our service doesn't just involve providing the
technology; we also ensure our customers are achieving return on investment
through our Customer Growth Team. We look forward to making further inroads
into this sector," says Martin Port, Managing Director, Masternaut.


CONTACTS: Martin Port, Masternaut, Tel: +44(0)113-281-4000, Email: media at

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